Terms of Sale

TERMS OF SALE

Last updated July 1, 2021

All purchases from Galactic Bioware Inc. (“Galactic Bioware”) are governed by these Terms of Sale, under the laws of the State of Delaware. Before making an order, you must read these Terms of Sale, and by making an order you acknowledge your understanding of and agreement to the Terms of Sale as published here on the date of your order, and the Terms and Conditions published here. If you do not agree to these Terms of Sale, do not continue with your purchase. 

We reserve the right to modify or amend these Terms of Sale without prior notice and will notify you by updating this page. 

Ordering and payments

Orders are subject to the required stock availability. Items that you add to your shopping basket on the site are not reserved for you and are available for sale to other customers browsing the site at the same time. Stock is reserved for you once you have placed your order and the sale is finalised once the order dispatches from our warehouse and a dispatch confirmation is emailed to you.

We accept payment by Visa, MasterCard, American Express, Discover, JCB, Diners, ELO, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay. We use Shopify Payments to process payments. By placing an order with us, you acknowledge that we will share your personal information and payment details with these providers. Please note that we may change our accepted payment providers without notice and apologise for any inconvenience caused. 

Payments for all orders are subject to fraud checks and checks by the card issuer. By submitting a payment through the site, you are granting permission for such checks as required. For your security, when using a credit/debit card, the billing name, address and phone number must match that of the payment card. We reserve the right to cancel any order that does not match these criteria.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment.

We reserve the right to refuse payments and orders for customers who are not aged 18 or over, or for any order at our own discretion. If we are not able to accept your order we will inform you of this by email and will initiate a refund for the amount you paid to us.

Goods may vary slightly from their pictures. Although we have made every effort to display the colours accurately, we can’t guarantee that a device’s display of the colours accurately reflects the colour of the goods.

Prices

We check the prices on our website regularly, but if we find the price has changed or that there has been a pricing error when we receive your order, we will contact you and ask if you wish to continue with your purchase at the correct price. If you confirm that you do wish to proceed, then your confirmation constitutes a new order to us. Please remember that the sale is not finalised until we have dispatched the goods from our warehouse and sent you a dispatch confirmation by email.

Sales tax

State laws require that we charge applicable sales tax on orders shipped to addresses in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana. Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New, Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Changing or cancelling your order

After you have completed the checkout process and clicked "Place Order", your order begins to process and you cannot make any online changes to your order. 

To change or cancel your order prior to shipment, you must contact customer service at contact@galacticbioware.com as soon as possible. Please note that most orders process quickly and generally enter the shipping process within 24 hours. If you do not contact us within 24 hours of your order, we will be unable to process the change or cancellation.

Shipping

We will dispatch the goods to you as soon as possible after you place your order, normally within 2 working days except in the case of pre-ordered goods which will have a longer lead time for dispatch, as indicated at the time of ordering. We do not dispatch goods on weekends or bank holidays. If we are unable to dispatch the goods within that time we will email you as soon as possible to let you know and give you an estimated delivery date. If you are not happy with the estimated delivery date, you can cancel your order and will receive a full refund.

We’ll always try to deliver your goods within the timeframes shown on our website, but are not responsible for delays in delivery that are outside our control. All delivery timings given refer to normal working days and exclude bank holidays. If your order hasn’t arrived by the estimated time and we haven’t contacted you advising of a delay, get in touch with us at contact@galacticbioware.com

Domestic orders are shipped through USPS. International orders are shipped through FedEx or UPS. Shipping charges are determined by your merchandise total, service level selected and destination address.

Please ensure that you enter the correct shipping details as we accept no responsibility for orders delivered to incorrect  addresses when the address matches what was provided by you. If your order is returned to sender due to your providing an incorrect address, we will get in contact with you to clarify the correct address to re-send the order to. Please note that you will be charged an additional shipping and handling fee in this circumstance. 

International orders

Any order shipped to a destination outside of the United States may be subject to import duties and/or taxes. As the recipient, you are the importer and must comply with all applicable laws and regulations.  

Import Duties and Taxes vary depending on the destination country, as well as value of shipment. Galactic Bioware charges only the merchandise and shipping charges at checkout. Import taxes and duties are collected by the international carrier upon delivery.

It is your responsibility to ensure the import and use of Galactic Bioware products is lawful in your jurisdiction and you acknowledge that Galactic Bioware assumes no responsibility whatsoever in the event of your noncompliance with local laws. 

Returns, refunds, and warranty

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a refund within thirty days of receiving your product. To initiate a return, please email contact@galacticbioware.com quoting your order number and the items you would like to return, and we’ll provide you with a shipping label to send the product back to us at no cost to you. 

Items being returned should be in ‘as new’ condition, unwashed and unworn, and in their original packaging with any tags or stickers still attached. We may refuse refunds or exchanges if the items are not in this condition. 

My order has arrived damaged

We take the greatest care to ensure our products reach you safely, but some circumstances are beyond our control. In the unlikely event that you receive your products in a damaged condition, please email us at contact@galacticbioware.com within seven days of receiving your order to arrange for a replacement product to be sent to you free of charge. Please note that we reserve the right to inspect the damaged product and may refuse refunds where the damage has occurred due to misuse, mishandling, modification, or misconduct 

I’ve received the wrong product / I’m missing part of my order

Despite our best efforts, sometimes processing errors happen. If you’ve received an order with incorrect or missing items, get in touch with us at contact@galacticbioware.com and we’ll arrange for the correct items to be sent to you free of charge. Please note we reserve the right to verify what products were in fact received to our reasonable satisfaction.

Growing up guarantee

For any of our young adult products (sized unisex for ages 10-18), we offer a special sizing guarantee. We understand children and young adults grow out of their sizes much quicker than adults and to keep with our sustainability initiative, we are offering you the opportunity to exchange your young adult size for a larger young adult size. All you have to do is lodge a request at contact@galacticbioware.com and a link will be sent to you, just confirm your requested size, and pay for return shipping. You will then be provided with a shipping label to send in the old piece in good condition and we will send you a new size of the same item. If the same item is no longer in stock, we may contact you in order to offer you a selection of an item of equal or lesser value. Better yet, your old piece will be repurposed and sold to a new home.

If you have grown out of our young adult sizes, you can still benefit from our growing up guarantee - lodge a request at contact@galacticbioware.com and a link will be sent to you, just select the option for a discount on an adult size, choose your new product, and complete the order.

Warranty

We believe in the materials, quality, and workmanship of our products and are pleased to offer a twelve-month guarantee on all our products against defects arising from:

  • failure of materials;
  • failure of workmanship and craftsmanship; and 
  • manufacturer defects.

If you would like to make a warranty claim, get in touch with us at contact@galacticbioware.com with your order number and details. We will then provide you with instructions for shipping the product back to us and will inspect the product once received. If we are satisfied that the product has not been subject to misuse, alterations, mishandling, extreme wear, or use other than as specifically outlined in the product’s instructions, and is within the warranty period, we will then (at our discretion) either repair the item, or offer a replacement or full or partial refund.  

TERMS OF USE

Galactic Bioware’s "2021 Casual Collection" line of bullet, shrapnel and stab - resistant clothing is for self-defense only. Any unauthorized, illegal, or malicious misuse, or modification of Galactic Bioware products after the purchase will subject the buyer to appropriate federal and state prosecution. Further, intent other than self-defense will likely result in reduced protection

While we are confident in the protective properties of our clothing, our products are not certified as body armor under NIJ standards who do not currently certify civilian products and should not be used for this purpose. While every effort has been made to maximise the protective properties of Galactic Bioware products, ballistics are unpredictable, and lab conditions may differ from real life. Galactic Bioware cannot, therefore, guarantee the protective properties of its products.

No body armor or protective wear is guaranteed to prevent injury from bullet or knife wounds, and under no circumstances should you undertake intentional ‘testing’ of Galactic Bioware products or deliberately expose yourself to knife or bullet wounds while wearing Galactic Bioware products. Such actions may result in serious injury or death to yourself and/or others, for which Galactic Bioware assumes no responsibility. 

LIMITED LIABILITY & INDEMNITY

Galactic Bioware does not assume liability for misuse, mishandling, modification, or misconduct of its products. Further, Galactic Bioware is not liable for the consequences of its bullet and stab - resistant clothing products after it is sold, including loss of life or property. You hereby waive any and all claims, including those in contract, tort (including negligence), statutory and/or any other grounds arising from your use of Galactic Bioware products.

It is your responsibility as the buyer to assess whether or not you are legally able to use and purchase Galactic Bioware products.  Common considerations may include your age, criminal history, and local laws. The US has a federal ban on the possession of body armor by convicted felons (18 U.S.C. 931). By ordering Galactic Bioware products you represent and warrant that: (a) you are legally entitled to purchase body armor in your jurisdiction; and (b) will not use Galactic Bioware products in commission of a crime or for any other unlawful or unauthorised purpose. Further, you indemnify Galactic Bioware against any losses (including liability to third parties) it incurs in reliance upon this representation. The unauthorised resale of Galactic Bioware products is strictly prohibited.